Shipping policy
Last Updated
October 22, 2026
This Shipping Policy explains how Xaalice processes orders, ships products, provides shipping notifications, and handles delivery issues for purchases made through https://www.xaalice.com/.
1. Shipping Destinations
Xaalice ships orders to destinations where shipping is available at checkout. Customers must enter a valid shipping address and confirm the available shipping options before completing their purchase.
Available shipping options and shipping charges are displayed at checkout before payment is completed.
2. Shipping Costs
Standard shipping is free for orders delivered within the United States.
For orders shipped outside the United States, shipping availability and charges are displayed at checkout before payment is completed.
3. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding U.S. public holidays. Order processing time covers order preparation before dispatch and is separate from shipping transit time.
Orders are dispatched after payment confirmation and completion of order processing.
4. Estimated Shipping Time
Standard shipping within the United States takes an estimated 6–9 business days after dispatch.
The estimated total delivery time for U.S. standard shipping is 7–12 business days, including 1–3 business days for order processing and 6–9 business days for shipping transit.
Delivery timeframes are estimates, not guaranteed delivery dates. Actual delivery times depend on shipment progress, destination, carrier operations, weather, holidays, and other delivery conditions.
5. Shipping Confirmation and Tracking
Xaalice sends a shipping confirmation email after an order is dispatched. The email includes tracking information when a tracking number is assigned to the shipment.
Customers can use the tracking details in the email to check shipment progress. Carrier tracking systems may take time to display shipment updates after dispatch.
6. Shipping Address Accuracy
Customers must provide a complete and accurate shipping address when placing an order, including the recipient's name, street address, city, state or region, postal code, and required contact information.
Customers must contact Xaalice as soon as possible to request an address correction. Address changes cannot be made once an order has progressed to a stage where the shipping details can no longer be changed or the shipment has been dispatched.
Incorrect, incomplete, or undeliverable addresses can delay delivery, cause a shipment to be returned, or prevent successful delivery.
7. Delayed, Lost, or Undeliverable Shipments
If a shipment is delayed, appears to be lost, or cannot be delivered, customers must contact Xaalice using the contact information below and provide their order number and available shipping details.
Xaalice will review the order and available shipment information, investigate the reported issue, and communicate the next steps to the customer.
If a package is marked as delivered but cannot be located, customers should check the delivery location and contact household members, neighbors, building management, or the carrier for additional delivery information.
8. Returned Shipments and Reshipping
If a shipment is returned or cannot be delivered, customers must contact Xaalice to review the reason for the failed delivery and the available resolution.
Before arranging a reshipment, Xaalice will inform the customer of any applicable additional shipping charges and obtain the customer's agreement before collecting payment for those charges.
Xaalice is responsible for costs arising from delivery issues caused by errors attributable to Xaalice.
Refund eligibility and responsibility for return shipping costs are governed by our Return & Refund Policy.
9. Related Store Policies
Please review our Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service for information about returns, refunds, payments, privacy, and website use.
10. Updates to This Shipping Policy
Xaalice updates this Shipping Policy when shipping arrangements, order processing procedures, or applicable requirements change. The latest version and its revision date are published on this page.
11. Contact Information
Store Name
Xaalice
Website
https://www.xaalice.com/
Email
hello@xaalice.com
Phone
+1 800-823-3638
Business Address
9032 Wyatt Ct SE, Olympia, WA 98501, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
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