Payment Terms
Last Updated: October 22, 2026
This Payment Policy explains how payments are handled when you place an order on Xaalice. It covers accepted payment methods, payment processing, order verification, cancellations, and refunds.
By placing an order, you agree to the terms described in this policy and our applicable store policies. Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.
1. Accepted Payment Methods
Elltao accepts the following payment methods:
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
PayPal
Google Pay
Shop Pay
Payment options available for an order are displayed at checkout.
2. Prices, Currency, and Order Total
Product prices and the applicable transaction currency are displayed on our website or at checkout. Before completing your purchase, please review your order total, which may include product prices, applicable discounts, taxes, shipping charges, and any other applicable fees disclosed before purchase.
Your bank, card issuer, or payment provider may apply foreign currency conversion fees, international transaction fees, or other charges under its own terms. These charges are determined by your financial institution or payment provider and may not be included in the order total displayed by Xaalice.
3. Payment Confirmation and Order Processing
Orders are processed within 1–3 business days after payment confirmation. Additional verification or other order-specific circumstances may affect processing time. If a delay is expected, we will provide an update where reasonably practicable.
A payment authorization or pending transaction does not necessarily mean that an order has been accepted or that payment has been captured. Order processing and shipment are subject to payment confirmation and any applicable order verification. Payment confirmation does not mean that an order has been dispatched.
Orders with declined, incomplete, or unconfirmed payments may not be processed or shipped.
Shipping and delivery are handled in accordance with our Shipping Policy. Delivery estimates are not guaranteed and may be affected by factors outside our control.
4. Payment Security
Payments are processed through the payment methods and payment service providers available at checkout. Payment transactions are handled according to the applicable processes and security requirements of the relevant payment providers.
Please provide accurate billing and payment information and follow any verification instructions presented during checkout. For your protection, do not send your full payment card number or card security code to us by email or telephone.
Any payment information requested by a payment provider should be submitted only through that provider's appropriate payment or verification process.
5. Billing Information and Order Verification
Please ensure that your billing details, contact information, and other information required for your order are accurate and complete.
Where reasonably necessary to verify a transaction, address suspected fraud, or resolve a payment issue, Xaalice may review relevant order information or request additional information reasonably necessary to address the matter.
Where additional information is requested for verification, Xaalice will seek information reasonably necessary to address the relevant payment or order issue and will handle that information in accordance with our Privacy Policy and applicable law.
If you have questions about a payment, order confirmation, or verification request, please contact us using the details provided below.
6. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at hello@xaalice.com or +1 800-823-3638. Whether a change or cancellation can be accommodated depends on the order's processing and fulfillment status.
We will confirm whether your requested change or cancellation can be completed. Once an order has progressed in processing, been prepared for dispatch, or been shipped, we may be unable to make the requested change or cancel the order.
If an order has already been dispatched, please refer to our Return & Refund Policy for applicable return and refund procedures. The inability to cancel an order does not, by itself, remove any applicable return or refund rights. Applicable consumer rights and legal requirements remain in effect.
Refunds for approved cancellations will be handled in accordance with our Return & Refund Policy, the procedures of the relevant payment provider, and applicable law.
7. Refunds
Refund eligibility, return conditions, return shipping responsibilities, and return procedures are governed by our Return & Refund Policy.
Approved refunds are generally issued to the original payment method, subject to the capabilities and procedures of the relevant payment provider and applicable legal requirements.
If a refund cannot be completed through the original payment method, we will work with the relevant payment provider to determine the appropriate next steps in accordance with applicable requirements.
After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Actual posting times depend on the relevant financial institution or payment provider, and Xaalice cannot guarantee a specific posting date.
For questions about a refund, customers can contact Xaalice for assistance with the refund status or contact their payment provider regarding transaction processing times.
8. Payment Issues and Customer Support
For payment errors, declined transactions, suspected duplicate charges, or other payment-related issues, customers can contact Xaalice using the information below.
For security reasons, customers must not include full payment card numbers or card security codes in customer support messages.
Store Name
Xaalice
Website
https://www.xaalice.com/
Email
hello@xaalice.com
Phone
+1 800-823-3638
Business Address
9032 Wyatt Ct SE, Olympia, WA 98501, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
9. Related Store Policies
Please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service for additional information about shipping, returns, refunds, personal information, and website use.
10. Updates to This Payment Policy
Xaalice may update this Payment Policy when store operations, payment arrangements, or applicable requirements change. The current version and its revision date appear on this page.
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