Refund policy

Last Updated
October 22, 2026

At Xaalice, we want you to be satisfied with your purchase. This Return & Refund Policy explains the return requirements, return procedures, refund process, and shipping cost responsibilities for purchases made through https://www.xaalice.com/.

1. 30-Day Return Policy

Xaalice accepts eligible return requests submitted within 30 calendar days after the order is delivered.

For standard returns, items must meet all of the following conditions:

  • The item remains in its original condition.
  • All original tags remain attached.
  • The item is returned in its original packaging.
  • The customer provides proof of purchase, such as an order number or purchase confirmation.

Items that do not meet these conditions are not eligible for standard returns. Customers who receive damaged, defective, or incorrect items should follow the procedure in Section 4.

2. How to Request a Return

Customers must email hello@xaalice.com within the 30-day return period to request a return.

The request must include:

  • The order number.
  • The email address used to place the order.
  • The reason for the return.

After reviewing the request, Xaalice will provide return authorization and instructions stating where and how to send the item.

Customers must receive return authorization and instructions before shipping an item back. Xaalice does not accept unauthorized returns.

3. Return Method

Returns must be sent by mail and follow the instructions provided by Xaalice.

Customers should use a trackable shipping service and keep the shipping receipt until the return is resolved.

Customers must send returns to the address provided in their return instructions.

4. return the goods

If the return is due to the customer, the customer shall pay the return shipping costs.

Customers pay return shipping costs for standard returns due to a change of mind, size or color selection, style preference, or a decision not to keep the item.

Xaalice-Paid Return Shipping

Xaalice pays return shipping costs for items that arrive damaged, defective, or incorrect. Xaalice will provide a prepaid return shipping label or written instructions for arranging the return at Xaalice's expense.

Customers must contact Xaalice before returning a damaged, defective, or incorrect item to receive return instructions.

5. Damaged, Defective, or Incorrect Items

Customers should inspect their orders after delivery and contact hello@xaalice.com promptly if an item arrives damaged, defective, or incorrect.

The report should include:

  • The order number.
  • Clear photographs of the item.
  • Photographs of the packaging.
  • A description of the problem.

After reviewing the report, Xaalice will arrange a remedy appropriate to the issue. The remedy will be a replacement, refund, or another resolution required by applicable law.

Xaalice pays the return shipping costs for damaged, defective, or incorrect items. The standard condition requirements for change-of-mind returns do not apply to claims involving items that arrived damaged, defective, or incorrect.

6. Exchanges

Xaalice does not offer direct exchanges.

Customers who want a different size, color, or style can request a return for an eligible item and place a new order for the desired item.

Customers who receive a damaged, defective, or incorrect item should contact Xaalice before placing a replacement order so that the issue can be reviewed and resolved.

7. Refund Processing

After your returned item is received and inspected, we will notify you by email whether your refund has been approved.

For an approved return, we aim to process the refund within 1–3 days after the returned item has been received and inspected. The refund will be issued to the original payment method, unless another method is agreed upon or required by applicable law.

After a refund is issued, your bank, card issuer, or other payment provider may require additional time before the funds appear in your account. The time required depends on the relevant provider and is not guaranteed by Xaalice.

If you have questions about your refund status, please contact us at hello@xaalice.com.

8. Original Shipping Charges

If a return is caused by an error by Xaalice, including shipment of an incorrect item or an item that arrives damaged or defective, Xaalice will refund the original shipping charges associated with that order.

Customer rights to shipping charge refunds under applicable law remain unaffected.

9. Restocking Fee

Xaalice does not charge a restocking fee for eligible returns.

10. Return Address and Authorization

Customers must receive return authorization and shipping instructions from Xaalice before sending a return.

Return Address
Xaalice
9032 Wyatt Ct SE, Olympia, WA 98501, United States

Customers must include their order number in the return package so Xaalice can identify and process the return.

11. Updates to This Return & Refund Policy

Xaalice may revise this policy when its return procedures, refund processes, or legal requirements change. The current version and its revision date will be published on this page.

12. Contact Information

For questions about returns, refunds, damaged items, or exchanges, contact Xaalice using the information below.

Store Name
Xaalice

Website
https://www.xaalice.com/

Email
hello@xaalice.com

Phone
+1 800-823-3638

Business Address
9032 Wyatt Ct SE, Olympia, WA 98501, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed